Our Warranty Policy is Simple
3DUPfitters stands behind all of its products and will do everything we can to make you happy. If a part is damaged in shipping, please contact us within 30 days and we will replace it for you free of charge. Please include your order number and a picture of the the damaged part.
We offer a 1 year warranty for any parts related to manufacturing defects. Simply contact us with a picture of the part and you'll receive a replacement for free.
Our Return Policy is Even Simpler
If you are unhappy with your purchase for any reason within 30 days we'll give you a full refund minus original shipping upon receipt of the item in original condition.
There are two important details:
1. Purchaser pays for return shipping.
2. The item must be wrapped in its original packaging.
Acrylic is easily damaged, so please return everything in its original packaging, and add more if the fix inside the box isn't tight. Please do not just throw everything inside an empty box where it will rattle around and be ruined. If we receive items not packed correctly up to a 20% restocking fee will be charged depending on the severity of the damage.
1814 Swannanoa Dr
Greensboro, NC 27410